KUAGEAR LLC – Privacy Policy
Effective Date: February 24, 2026
KUAGEAR LLC (“KUAGEAR,” “Company,” “we,” “our,” or “us”) is a California limited liability company that operates various business services, technology platforms, communication systems, and branded initiatives including Grace Hub. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, interact with our services, or engage with any KUAGear-operated brand or platform.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
• Name
• Email address
• Phone number
• Business information
• Information voluntarily submitted through forms or communications
Communication Data
If you contact us by phone, SMS, email, or other messaging platforms, we may collect:
• Phone number
• Message content
• Call logs
• Communication timestamps
• Voicemail recordings (if applicable)
Technical Data
• IP address
• Browser type
• Device information
• Usage data
• Cookies and similar tracking technologies
2. How We Use Information
We use collected information to:
• Respond to inquiries
• Provide services and support
• Send transactional or service-related communications
• Improve website performance and functionality
• Maintain security and prevent misuse
• Comply with legal obligations
We do not sell personal information.
3. SMS & Communications Policy
KUAGEAR LLC may send informational or transactional SMS messages only after a user provides explicit consent.
Users may opt in to receive SMS communications by:
• Submitting a website form
• Providing verbal consent during a phone interaction
• Requesting service-related communication
• Engaging in documented opt-in processes
SMS communications may include:
• Responses to inquiries
• Missed call follow-ups
• Appointment confirmations
• Service-related updates
• Account notifications
Message frequency varies.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase or service.
You may opt out at any time by replying:
STOP
For assistance, reply:
HELP
We do not send promotional or marketing SMS messages without proper prior consent.
We do not share, sell, rent, or transfer mobile opt-in data or SMS consent to third parties for marketing purposes.
4. Data Sharing
We may share information with:
• Service providers assisting in operations
• Communication platform providers
• Cloud hosting providers
• Legal authorities when required by law
We do not sell or rent personal data.
We do not share SMS consent or mobile numbers with third parties for marketing purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no transmission over the internet or electronic storage method is completely secure.
6. Data Retention
We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, resolve disputes, and enforce agreements.
7. Your Rights
Where permitted by law, you may request:
• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
To submit a request, contact us using the information below.
8. Cookies & Tracking Technologies
We may use cookies and similar technologies to improve user experience, analyze traffic, and enhance website functionality. You may adjust browser settings to decline cookies, though some features may not function properly.
9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be reflected by updating the Effective Date above. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Information
KUAGEAR LLC
1401 21st St, Ste R
Sacramento, CA 95811
Email: info@kuagear.com
11. Branded Platforms & Initiatives:
KUAGEAR LLC operates Grace Hub, an AI-powered communication and intake platform. Any information collected through Grace Hub — including call recordings, transcripts, SMS communications, and contact information — is subject to this Privacy Policy. Grace Hub operates as a service of KUAGEAR LLC and does not maintain a separate privacy policy.